AdoreStudio Ltd Privacy Policy
AdoreStudio Ltd is committed to respect and protect the privacy of everyone who uses our games, website and all related services which we may provide to you from time to time (“Services”). In this document we refer to AdoreStudio Ltd as “AdoreStudio” “us”, “we” or “our” and we refer to you as “you” and “your”.
We are a company called AdoreStudio Ltd. We are registered in the United Kingdom, with registered number 08045647. Our registered office is 29 Harley Street, London, W1G 9QR, UK.
This document, the “Privacy Policy”, explains how we collect, process and store any personal data belonging to you, meaning information about you which is personally identifiable such as your name, address, telephone number or email address. Such information is referred to throughout this policy as “Personal Information” or “data”.
By accessing and/or using our Services you consent to us collecting, processing, storing and sharing your Personal Information in the ways set out in this Privacy Policy. If you have any concerns about providing data to us or having it used in any manner permitted in this Privacy Policy you should not use our Services. As set out in the terms and conditions relating to our Services, you must be at least 13 years old to access and use our Services.
What information does AdoreStudio Ltd collect about you?
We may collect and process the following data about you: information that you provide us with when you fill in forms when using our Services; details of your use of our Services and the resources that you access (for example, information about how and when you play our games or visit our website, or what device you use to access our Services); if you contact us or respond to messages and communications that we send to you, we may keep a record of that correspondence; your interactions with us on our social media channels; and information we collect via cookies, as explained further below.
Cookies
We use cookies and other similar technologies. Cookies are small files which store some information on your computer or mobile device. We use cookies and similar technologies: to allow us to recognise you and your device, for example by identifying your IP address; to allow our Services to interact with a third party social network or platform (where you have chosen to allow such interaction); to allow our payment processors to process your payment instructions; to provide you with more customized Services, for example to provide our Services in the correct language; to obtain data which will allow us to understand how people are using our Services so that we can improve them.
By accessing our website or using our Services you consent to our use of cookies in accordance with this Privacy Policy. You can disable cookies through your web or phone browser settings but you may find you are not able to enjoy all the features of our Services if you do so.
IP Addresses
AdoreStudio Ltd may also collect your IP address for safety and security purposes. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
Log Files
Other non-personal information collected by AdoreStudio Ltd is in the form of log files that record website activity, including how many “hits” a particular web page is getting (a.k.a., “click-through data”). For example, log file entries are generated every time a visitor clicks the “Games” icon on our site. Through the use of log files, we may also collect certain demographic information such as the type of browser you are using (e.g., Firefox, Internet Explorer), the type of operating system you are using (e.g., Windows 8 or Mac OS), and the domain name of your Internet service provider.
Payment Information
When you purchase Services on our website, we may collect certain payment information from you on behalf of our payment service providers, but this information is temporarily cached in a way that is unreadable by AdoreStudio. When you purchase items via our apps (such as those you can purchase in the App Store or on Google Play) we do not collect or store any payment information from you.
AdoreStudio Ltd is committed to protecting your privacy online. To further this commitment, we have adopted an Online Privacy Policy that guides how we collect, store, and use the information collected about you online.
How will AdoreStudio Ltd use your Personal Information?
You agree that we (or a supplier or group company acting on our behalf and only under our instructions) may use your Personal Information for the purposes of: contacting you, for example as part of customer service or to send you updates about our Services; managing your account and relationship with us and improving your experience when you use our Services; research, surveying, and engaging with you, for example by sending you communications (including by email) for these purposes; marketing and promotion of our Services or related products, for example sending you communications (including by email) for these purposes on our, or a third party’s behalf. For example, we might send you information about merchandise relating to our Services If you do not want us to use your data in this way please let us know by contacting us at [email protected]; to create reports, analysis or similar services for use by us for the purposes of research or business intelligence, for example to track potential problems or trends with our Services; preventing cheating, crime or fraud. We may also need to pass your information to fraud prevention agencies and other organisations involved in crime and fraud prevention; and as otherwise expressly set out in this Privacy Policy or as required by law.
Interaction with third party social networks or platforms
We will only share your data with third parties (for example, our group companies or suppliers): with your consent (including as set out in this Privacy Policy); as reasonably necessary in order to provide the Services to you (for example, by providing your Personal Information to suppliers we may use to fulfil the Services or to communicate with you); where it is necessary to carry out your instructions (for example, to process a payment instruction we must provide your Personal Information to our payment processors); where your data is on an anonymous and aggregated basis, meaning you could not be personally identified from it; when you submit information as part of a competition or otherwise interact with our social media channels (for example, by providing a testimonial about one of our Services) we may publish the information you submitted, alongside your name and home country on our website and social media channels; as we reasonably believe is permitted by law or regulation; in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and/or any other agreement with you. We will not sell or rent your information to any third party outside of these circumstances.
You may allow our Services to interact with a third party social network or platform, which will provide data about you to us. These applications or websites are created and maintained by a third party which is not a part of, or controlled by AdoreStudio. You should ensure that you read their terms of service and privacy policies to understand how they treat your data and what data they might share with us.
You understand that where you allow your account with us to interact with any third party social network or platform, we may share data about you with your contacts (and vice versa) in order that you may enjoy playing socially. This data includes your name, your social media profile picture and your scores and/or progress in our games.
You can make changes to what data a third party social network or platform shares with us, or stop our Services interacting with that social network or platform by adjusting your settings with that third party provider, however you may find you are not able to enjoy all of the same features of our Services.
For how long will AdoreStudio Ltd retain your information?
We will retain your Personal Information for as long as is necessary to fulfil the purposes for which it was collected or as needed to provide you with Services. We may retain your Personal Information after you have closed any account you have with us or after we have ceased providing Services to you if retention of your Personal Information is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes between members, prevent fraud, cheating or abuse, or enforce this Privacy Policy or any other agreement we may have with a user.
The protection of your Personal Information
The security of your Personal Information is important to us. We maintain appropriate technical and physical safeguards to protect your Personal Information against accidental or unlawful destruction or loss, alteration, unauthorised disclosure or access, use and all other unlawful forms of processing of the data in our possession. We use the same level of skill in protecting your Personal Information as other similar games developers. However, since the internet is not a completely secure environment we cannot guarantee that information you transmit via our Games will not be accessed, disclosed, altered or destroyed by breach of any of our safeguards.
Questions and Complaints
We hope that you won’t have any complaints about us or our Services. If you are unhappy with our use of your Personal Information then please contact our customer services department by emailing [email protected] You also have the right to complain to your local data protection authority if there is a problem.
Legal matters
If any court or other competent authority finds any of the terms of this Privacy Policy to be invalid or unenforceable, the other terms of this Privacy Policy will not be affected. This Privacy Policy is governed by and interpreted in accordance with the laws of England. Any dispute arising in connection with this Privacy Policy will be subject to the exclusive jurisdiction of the courts of England unless you choose the courts of your home country. We are constantly innovating and looking for new ways to improve our Services and our games. We may therefore amend this Privacy Policy from time to time to reflect such improvements or any other changes to our business. Please check back from time to time to ensure that you are aware of these changes. If you object to any of the changes you should immediately stop using our Services. Your continued use of this site will signify your acceptance of these changes.
This Privacy Policy was last updated on 24 May 2018.