Facebook game support
Are you bewitched by the spells of an evil sorcerer? Or the lovely scent of flowers has gone to your head? If you’re experiencing some problems while helping Vicky, have a look at these FAQs! You’re bound to find something really useful here.
Technical issues
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The game is not responding at times. How can I cope with it?

This may happen due to your Unity Web Player. Please be sure to have the latest version of it. You can check it by clicking here. If the game keeps freezing, please get in touch with us via the ‘contact us’ link. 

The game does not start on Facebook. What am I to do?

In order to play the game you need Unity Web Player to be installed on your device. Please be sure to activate Unity Web Player plug-in if your browser requests it. If the game doesn’t still start, please reload the page by pressing ‘Ctrl+F5’. If you’re still experiencing issues, please get in touch with us via the ‘contact us’ link.

The game is loading very slowly. Are there any ways how to speed it up?

We are constantly optimizing the download speed of the game. Please be sure to have the latest version of Unity Web Player. You can check it by clicking here. You may also close all other opened programs or apps. Please also check your internet connection speed: if it’s lower than it should be according to your plan – contact your internet provider for clarification. If you’re still experiencing issues, please get in touch with us via ‘contact us’ link.

How to play
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Faq question 3 (EN)

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Faq question 4 (EN)

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